Shipping policy
Thank you for shopping at Pixel Era Store! We are committed to providing a seamless and transparent shipping experience. Below is our shipping policy:
1. Order Processing
All orders are processed within 2-5 business days. Orders are not processed or shipped on weekends or holidays. If we experience a high volume of orders, processing times may be slightly delayed, and we will notify you via email.
2. Shipping & Delivery Times
We currently ship to the following countries with free shipping:
- Ireland: 7-25 business days
- Denmark: 7-25 business days
- France: 7-25 business days
- Germany: 7-25 business days
- Netherlands: 7-25 business days
Orders are shipped directly from our carefully selected supplier in Asia, ensuring high-quality standards and efficient fulfillment. Shipping times provided at checkout are estimates, and actual delivery times may vary based on courier processing and local regulations.
3. Shipping Providers & Tracking
We partner with various logistics providers to ensure reliable delivery. The shipping provider varies depending on the destination country. Once your order is shipped, you will receive a tracking number via email, which will provide updates on the estimated delivery time and courier handling your shipment. Tracking information may take 48-72 hours to update.
4. Customs, Duties, and Taxes
Pixel Era Store is not responsible for any customs fees, duties, or taxes imposed by your local customs office. If applicable, these charges are the buyer's responsibility. We recommend checking your country's import policies before placing an order to avoid unexpected costs.
5. Delivery Issues
If your order does not arrive within the estimated timeframe, please contact our customer support team at info@pixelerastore.com. We will investigate the issue and work to resolve it promptly.
For lost or damaged shipments:
- Please notify us within 7 days of receiving a damaged package.
- If your order is lost, contact us after the estimated delivery timeframe has passed.
We will assist in filing a claim or arranging a replacement.
6. Address Changes
If you need to modify your shipping address after placing an order, please contact us immediately. Address changes can only be made before the order has been shipped.
7. Order Cancellations
Orders may be canceled within 24 hours of placement. Once processing begins, we cannot guarantee cancellation. Please contact our support team for assistance.
8. Contact Us
For any questions or concerns regarding shipping, feel free to contact our support team via:
- Live Chat: Available Monday to Friday, 9 AM – 6 PM (GMT, Dublin Time)
- Email: info@pixelerastore.com (We strive to respond within 1 business day)
We appreciate your patience and support as we work to deliver your orders efficiently and securely.
Thank you for choosing Pixel Era Store!